Polycom SoundPoint IP Attendant Console

Outstanding workstation for busy telephone attendants

Overview

Turn Your Polycom SoundPoint IP 670 desktop phone into a high-performance attendant console.

In the eyes of your customers, how an attendant answers calls placed to your facility reflects on your entire business. Effective call coverage is critical, not only for the administrative assistants in your organization but also for others who must monitor, manage, and cover the status of calls.

The Polycom SoundPoint IP Attendant Console is a reliable call-operator workstation specifically designed to efficiently answer and handle high volumes of concurrent incoming calls with ease.
This console is:

  • A high-performance, productivity-enhancing solution for telephone attendants
  • Expandable to grow with your business – you can add up to three expansion modules to a single SoundPoint IP 670

With the SoundPoint IP Attendant Console, telephone attendants can reduce the number of lost customer calls, shorten transaction times, and increase the accuracy of call routing. The console aids them in promptly accepting, accurately screening, efficiently dispatching, and effortlessly monitoring calls.


This console provides them with:

  • Easy installation and setup
  • Simplified monitoring and management of up to 24 concurrent calls on up to 12 lines
  • The ability to instantly determine through visual indicators the status of numerous lines
  • Expandability, thanks to "plug-and-play" modules that require no set-up – the host SoundPoint IP 670 phone provides the power and signaling
  • Up to four, high-resolution LCD displays and 48 illuminated keys that you can configure